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Job advert for the position of Case Management Officer (3 Positions)

Job advert for the position of Case Management Officer (3 Positions)

Posted on: 14 Jun, 2024

The overall purpose of Case Management Officer Position is to provide strategic leadership and management of National Integrated Case Management System (NICMS) function at PASADA Tanzania Organization and council level. The jobholder will ensure high quality case management services are offered to OVC caregivers, Children, and Adolescents living with HIV.

Roles & Responsibilities:

Oversee Case Worker Coordinators and provide overall leadership for case management activities.

Share direct supervision responsibilities of Community Case Workers (CCWs), Lead Case Workers (LCWs), and Community Health                  Workers (CHWs) with Case Management Coordinators.

•      Disseminate and ensure adherence to case management, child protection, referral and linkages, parenting, and M&E guidance                     standard operating procedures (SOPs), and other job aids that facilitate holistic case management at the household/community levels.

Ensure that case management services delivered address the holistic needs of OVC and caregivers including health, nutrition,                        education, protection, livelihoods, and psycho- social well-being.

Conduct quality step-down training for Case Management Coordinators and CCWs.

Regularly monitor case management activities and use the information to improve case management quality and implementation

Ensure CCWs complete required case management forms and ensure the case filing system is developed and maintained.

•      Work in partnership with local government authorities as appropriate, including but not limited to District Executive Directors                    (DEDs), Council Health Management Teams (CHMTs), District Social Welfare Officers (DSWOs), and Ward-level officials.

Create community linkages for broader community engagement of youth and caregivers in case management, child protection,                    parenting, etc.

Map existing community cadres (Community Health Workers, Home-Based Care Workers, Para-Social Workers, etc.) in communities              and assist government officials to recruit and select CCWs for the National Integrated Case Management System (NICMS) Training              for CCWs.

Ensure that all CCWs are oriented to the Child Protection Policy and Code of Conduct; take all cases of child abuse seriously and                  follow national protocols to ensure timely reporting.

Ensure CCWs are coordinating with local structures including health facilities and NPA-VAWC Committees.

Lead the development of a service directory for social services (in coordination with the Health and HIV services Officer) in                          implementation areas; update the directory at least once per quarter.

Ensure that Case Management Coordinators are providing continuous mentoring and support to CCWs; directly conduct supportive              supervision to Case Management Coordinators and CCWs

Submit timely updates to the Program Manager for inclusion in the quarterly, semi-annual, and annual reports.

Document specific case management lessons learned and best practices for experience sharing and replication

Perform any other relevant duties as assigned by the Project Manager.

Minimum required Qualifications, Experience, and Skills Education:

Diploma in Social Work or Public Health, Community Development, Community

        Economic Development (CED) may be considered.

Bachelor's degree, in the above-mentioned fields will be an added advantage.


Strong M&E skills and experience in strategic information

Excellent written and oral communication skills in Swahili and English including excellent training skills in working with adult learner              learners, particularly at the community level.

Able and willing to work flexible hours as needed without constant or close supervision.

Demonstrate leadership and team-building skills.

Diplomacy and negotiation skills that demonstrate the ability to collaborate and coordinate with a range of stakeholders and                      complex priorities.


At least two (2) years’ experience in a field position with an organization in public health or OVC programming.

Experience in Home Based Care (HBC), National Integrated Case Management Systems

        (NICMS), PEPFAR OVC/MVC differentiated care of services, etc. is preferred.

Experienced with PEPFAR 3.0 funded project in Tanzania.

Experience implementing program and donor regulations, systems, and procedures

Experience in an Appreciative Inquiry (AI) approach in development and social work.

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